Our standard operating hours are 8:30 a.m. to 5 p.m. ET. However, our team of proofreaders is available to work during overnight hours and weekends to accommodate rush requests.

We offer same-day turnaround for proofreading jobs of 6 pages or less, assuming we receive the job by 10 a.m. ET. Jobs received after 10 a.m. ET can usually be completed by 5 p.m. as well, but on a best-efforts basis. Larger jobs are typically returned on the next business day or later, depending on your needs.

Yes. However, an additional rush fee will apply. Exact terms are spelled out in each customer’s service level agreement.

All requests for proofreading services go to a dedicated email address we supply to clients once a service level agreement is in place.

All of our employees and contractors must sign a nondisclosure and confidentiality agreement. Any documents we print are shredded at the end of each work day. Electronic files are deleted/destroyed 14 days after completion of a proofreading job. For email security, we use Microsoft Office 365 and we can also accommodate clients who have their own password-protected email systems.

We can accommodate virtually any style guide, including AP and Chicago. In many cases, we proofread against client-specific style guides. Don’t have a style guide? Hire us to create one for you.

It’s pretty simple. If our proofreaders miss an error in a document that you sent to us, or if we make an edit that creates a mistake in your document, we will refund 110% of the fee for that particular proofreading job.

We will email you a detailed monthly invoice that is payable via check or direct deposit.

Yes. Our network of contract and freelance writers has experience across a wide range of industries, including healthcare and technology. You can hire a contractor and work directly with that person, or hire us to manage your content development projects.

Turnaround times vary for each project. That said, we recommend allotting two to four weeks for each piece of editorial content you want to create. This allows sufficient time for research, writing, reviews, edits, and approvals. Of course, we can usually meet shorter deadlines, but additional rush fees may apply.

When you hire us to manage your content development projects, you are hiring a team of editorial professionals, including a writer, editor/project manager, and a proofreader/fact checker. We can also provide graphic design and layout. Once you provide the direction we need to get started, we handle all facets of the project until completion. You will have a single point of contact throughout the process.

When you hire one of our contractors, you are responsible for directing that person and supervising his or her work. We are not involved in the project, other than to manage invoicing and deal with any personnel issues that may arise.

Each project is unique and we will provide a firm cost quote once we understand all the parameters of your project. Our minimum engagement fee is typically $1,000. Request a quote.

Yes. We perform federal criminal background checks on all contractors. All contractors undergo a rigorous interview process as well, which includes a review of their employment history and writing samples. Most of our writers and editors are referred to us by people we already know and trust.

No. We understand that projects sometimes start and stop due to circumstances beyond your control. That said, we recommend hiring a contractor only when you can commit to at least 10 hours per month.

Each contractor’s hourly rate is based on their unique skill set and years of experience. Provide us with a rate you can afford and we will work to find you the best person for your money.

We pay our contractors on a biweekly basis. We will submit a monthly invoice to you that details your contractor’s hours worked. We multiply those hours by the agreed-upon hourly rate to arrive at the amount due.

If you are dissatisfied with the quality of the work or the person is simply not the right match, contact us immediately. We will work to find you a replacement. You can terminate a contractor with just 24 hours notice, but you will be responsible for paying for any hours they have already logged.